📦 Shipping Policy
Effective date: July 14, 2025
At PETZOOR, we’re committed to delivering your orders quickly, safely, and globally — because your pet deserves the best, no matter where you are.
🌍 Where We Ship
We proudly ship worldwide 🌐
No matter where you live, we’ll make sure your order reaches you.
If you live in a remote or restricted zone, feel free to contact us at karen@petzoor.com before placing your order to confirm availability.
⏱ Order Processing
Orders are processed within 1 to 3 business days
Orders placed on weekends or holidays will be processed the next business day
You’ll receive a confirmation email with a tracking number as soon as your order is shipped
🚚 Estimated Delivery Times
Europe: 5–10 business days
Rest of the world: 6–11 business days
Delivery time may vary depending on your location and local courier efficiency.
Remote areas or customs clearance may cause minor delays.
💰 Shipping Rates
Shipping fees are calculated at checkout based on:
Delivery country
Total order weight
From time to time, we offer free global shipping promotions — subscribe to our newsletter to stay updated!
📦 Split Shipments
To ensure faster delivery, items in your order may be shipped in separate packages from different warehouses.
There is no additional cost for split deliveries.
❗ Address Issues & Delivery Failures
Make sure to double-check your shipping address before placing your order.
We are not responsible for:
Incorrect or incomplete addresses
Lost packages due to wrong details
If there’s an error, contact us immediately at karen@petzoor.com or via WhatsApp: +44 7985 764 740 so we can assist you before dispatch.
📭 Lost or Missing Packages
If your tracking information shows “delivered” but you haven’t received the package:
Check with neighbors or your local delivery office
Wait 24 hours — sometimes packages are marked delivered slightly early
Still missing? Contact us — we’ll help you sort it out quickly
🐾 Need Help?
We’re available 24/7 through multiple channels:
📧 Email: karen@petzoor.com
📱 WhatsApp: +44 7985 764 740
🏢 Address: KAREN INTERNATIONAL TEJARAT LTD
97A Kingsfield Avenue, Harrow, HA2 6AR, United Kingdom