Refund Policy 

At PETZOOR, your satisfaction is our top priority. If you’ve returned an item and it meets our return criteria, here’s how we handle refunds:

 How Refunds Work:

Once we receive and inspect your returned item:

• You’ll be notified by email about the approval status of your refund

• If approved, the refund will be issued to your original payment method within 10 business days

• Processing times may vary depending on your bank or payment provider

 Need Help?

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us immediately at karen@petzoor.com.

Important Notes:

• Sale items and gift cards are non-refundable

• Refunds are only issued after the return is received and approved

We appreciate your trust in PETZOOR, and we’re here to ensure a smooth and fair refund process.